Troubleshooting

Results are Grayed Out

Symptom

The results you want to upload are grayed out in the list of results on the Concept2 Utility and cannot be selected for upload.

Resolution

  1. Make sure you have logged into the Concept2 Online Logbook on the Concept2 Utility. If the words "Click to Log In" appear along the top line on the Concept Utility, you have not logged into the server. Select Click to Log In, enter your username and password, select Get Ranking ID, select Close.
  2. If you are logged in to the Concept2 Utility server and the results are still grayed out, hover over the grayed-out workout for an explanation as to why the workout cannot be uploaded. It’s likely that the workout has already been uploaded to your Online Logbook.