Troubleshooting

Cannot Validate Username/Password

Issue

You are attempting to link the Concept2 Utility to your Concept2 Online Logbook for uploading results, but you keep receiving an “Invalid Username or Password” message.

Resolution

  1. Confirm that you have created a profile for the Concept2 Online Logbook.
  2. Make sure you are entering the correct username and password. The password is case-sensitive.
  3. If you have recently updated to the current version of the Concept2 Utility, you may need to click Log Out, then log back in again.